Marketel by ESHOPA, Ltd.
71-75, Shelton Street, Covent Garden,
London, WC2H 9JQ.
Effective Date: October 27, 2024
At Marketel Agency., we value your privacy and are committed to protecting any information that we collect about you. This Privacy Policy outlines the types of personal information (the “site” or “we”) collect, how we use it, and the steps we take to ensure its security.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: This includes name, email address, phone number, and business details that you provide when you sign up for our services or contact us for inquiries.
- Billing Information: Credit card numbers, billing addresses, and other necessary financial information required for processing payments.
- Usage Data: Details about your interactions with our website and services, including IP addresses, browser types, referring/exit pages, and dates and times of access.
2. How We Use Your Information
Marketel. uses the collected information to:
- Provide Services: To deliver, improve, and maintain our Shopify and WooCommerce development services.
- Communicate: To send updates, respond to inquiries, and provide customer support.
- Process Payments: To facilitate secure and accurate payment processing.
- Improve Services: To understand and analyze user engagement, enhance website functionality, and customize user experiences.
3. How We Share Your Information
We do not sell or rent your information to third parties. However, we may share information with:
- Service Providers: Third-party vendors and partners who assist us in providing services, such as payment processors or hosting services, and are bound by confidentiality agreements.
- Legal Obligations: In response to legal processes, or to protect our rights, property, or personal safety.
4. Data Security
We implement industry-standard security measures to safeguard your personal information. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal and contractual limitations.
- Objection: Opt out of certain uses of your information.
6. Cookies and Tracking Technologies
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Marketel. These may be ‘session’ cookies, meaning they delete themselves when you leave Marketel, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
How can I block cookies?
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.
Which specific cookies do we use?
Google, Inc.
Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Marketel. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.
To opt out of being tracked by Google Analytics across all websites click here.
Facebook, Inc.
Facebook uses cookies if visitors have a Facebook account, use the Facebook Products, including their website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to visitors and to understand the information they receive about visitors, including information about their use of other websites and apps, whether or not they are registered or logged in.
To opt out of being tracked by Facebook by following the instructions here.
7. GDPR Compliance
If you are located in the European Economic Area (EEA), you are entitled to certain rights under the General Data Protection Regulation (GDPR). These rights include:
- Right to Access: You may request access to your personal data that we hold.
- Right to Rectification: You may request corrections to your data if inaccurate or incomplete.
- Right to Erasure: Under certain conditions, you may request the deletion of your personal data.
- Right to Restrict Processing: You may request that we limit how we use your data.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Object: You have the right to object to certain data processing activities, including direct marketing.
To exercise these rights, please contact us using the details provided in the “Contact Us” section. Marketel. processes personal data in compliance with GDPR requirements and takes all reasonable measures to ensure your data is handled securely.
8. CCPA Compliance
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights related to your personal information. These include:
- Right to Know: You have the right to request details about the categories and specific pieces of personal data we have collected about you.
- Right to Delete: You may request the deletion of your personal information, subject to certain legal and operational exceptions.
- Right to Opt-Out: You may request that your data not be sold to third parties. However, Marketel. does not sell your personal data.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
If you wish to exercise any of these rights under CCPA, please contact us using the information in the “Contact Us” section. We will respond to verified requests in accordance with CCPA requirements.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before engaging with our site.
Analytics and Marketing
Google Analytics Privacy policy
- How you use Marketel
- Data that identifies you
- Cookies
Google Analytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.
Google Ads Privacy policy
- Data that identifies you
- Cookies
Google Ads is a marketing tool that allows us to reach potential users and grow the Marketel audience.
Facebook Inc. Privacy policy
- Data that identifies you
- Cookies
Facebook business tools offer a number of services including analytics and advertising that allow us to track your use of the service, prepare reports on user activity and grow Marketel’s audience.
Payments
Stripe, Inc. Privacy policy
- Contact details
- Financial information
- Cookies
- Contractual data
This service processes payments for us.
Paypal, Inc. Privacy policy
- Contact details
- Financial information
- Cookies
- Contractual data
This service processes payments for us.
10. Children’s Privacy
Marketel does not knowingly collect or solicit personal information from individuals under the age of 16. Our services are intended for business use by adults. If we discover that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us using the information provided in the “Contact Us” section.
11. Updates to Our Privacy Policy
Marketel reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. We will post any updates on this page and encourage you to review it regularly.
12. Contact
Contact us at any time at support@marketel.co if you have more questions about this privacy policy, your rights, or our privacy practices.
Last Updated: October 27, 2024